My externship provided valuable learning experiences while presenting challenges that tested my resilience and abilities, particularly when interacting with residents experiencing cognitive decline. I developed empathy, patience, and effective communication tailored to individual needs. Time management and teamwork were crucial skills I honed under mentorship. Memorable moments, like receiving gratitude from a resident, deepened my passion for personal support work. This transformative journey equipped me with essential skills and a profound understanding of residents' emotional needs in the healthcare field.